Refund Policy

Last Updated: June 23, 2025

Thank you for subscribing to Interview Shadow. We strive to provide a valuable service to help you with your interview preparation.

1. General Policy

Due to the nature of our digital service and the immediate access to features upon subscription, we generally do not offer refunds for subscription fees already paid, whether for monthly or yearly plans, except as expressly stated in this policy or as required by applicable law.

We encourage users to make use of any free trial or limited free version of the Service (if available) to evaluate its suitability before committing to a paid subscription.

2. Exceptions

Refunds may be considered on a case-by-case basis under the following circumstances:

• Service Non-Performance: If you have paid for a subscription and are unable to access or use the core functionalities of the Service for an extended period due to technical issues originating from our end, and we are unable to resolve these issues within a reasonable timeframe (e.g., 72 hours of being notified).
• Billing Errors: If you have been incorrectly billed due to a technical error on our part or our payment processor's part.
• Legal Requirements: Where required by consumer protection laws in your jurisdiction.

To request a refund under these exceptions, you must contact our support team at support@interviewshadow.com within [e.g., 14 days] of the issue arising or the payment being made, providing a detailed explanation and any relevant evidence (e.g., screenshots, error messages).

3. No Refunds For:

• Change of Mind: We do not provide refunds if you change your mind after subscribing or if you decide the Service is not for you after payment.
• Unused Subscription Period: If you cancel your subscription, you will retain access to the Service for the remainder of your paid billing period, but you will not receive a refund for any unused portion of that period.
• Failure to Cancel: It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue. We do not offer refunds for charges incurred due to failure to cancel in time.
• Misuse of Service: If your account is terminated due to a violation of our Terms of Service, including unethical use of the tool during live assessments where it is prohibited.

4. Processing Refunds

If a refund is approved, it will typically be processed within [e.g., 7-10 business days] to the original method of payment. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

5. Contact Us

If you have any questions about our Refund Policy or wish to request a refund based on the exceptions outlined above, please contact us at support@interviewshadow.com.

Disclaimer: This is a template Refund Policy and is not a substitute for legal advice. You should consult with a legal professional to ensure this document is appropriate for your business model and complies with all applicable laws and regulations.